QC Supervisor

Company Description

Job Description

1. Quality Control Operations

• Oversee full QC process from material intake to finished product release.
• Ensure 100% inspection of incoming materials for integrity, labeling, contamination, and conformity to specifications.
• Verify product consistency during blending and packing through in-line quality checks (ratio accuracy, segregation, hygiene, and environmental control).
• Supervise finished goods inspection — visual appearance, labeling, sealing, and carton integrity — before batch release.
• Conduct random cupping/tasting to ensure sensory match with reference standards.

2. Documentation and Traceability

• Maintain accurate and complete QC records for raw material, in-process, and finished product checks.
• Prepare and update inspection sheets, non-conformance reports (NCR), and batch release forms.
• Ensure traceability of all QC activities for audit readiness and compliance with internal and external standards.
• Support Factory Manager in internal and external audits (ISO, Halal, customer audits, etc.).

3. Non-Conformance and Claims Management

• Investigate internal and customer quality complaints; work with related departments to identify root causes and define corrective/preventive actions (CAPA).
• Follow up with relevant departments (Trading, Quality Development, Operation, Warehouse, Execution) to ensure timely resolution.
• Monitor recurrence of non-conformances and drive continuous improvement actions.

4. Team Supervision and Development

• Supervise and coordinate daily tasks of QC Inspectors on both shifts.
• Ensure consistent inspection standards and cross-shift communication.
• Train QC team members on inspection methods, documentation practices, hygiene, and sensory evaluation.

5. Continuous Improvement

• Identify recurring quality issues and propose process improvement measures.
• Promote a quality-focused culture across the factory floor.

Job Qualifications

• Bachelor’s degree in Food Technology, Chemistry, or related field.
• Minimum 3 years’ experience in food or beverage quality control, preferably in instant coffee or similar powder-based operations.
• Good knowledge of food safety systems (HACCP, ISO, HALAL, FSSC)
• Sensory evaluation and cupping skills required.
• Proficiency in MS Office; ERP or factory data systems knowledge is a plus.
• English communication (spoken and written) preferred.