Customer Service

Call Quality Evaluator

Confidencial

Beirut, Beirut Governorate, Lebanon
Full-time, Not Applicable
Remote: No
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Company Description

We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together. We are passionate about delivering excellence and constantly improving customer experience.

Job Description

🚀 We’re Hiring: Call Quality Evaluator / Monitor

📍 Location: Beirut

🌍 Coverage: MENA | 🕘 Full-time | Office-based

We are currently looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement.

Key Responsibilities:

  • Evaluate and score customer calls based on quality standards

  • Analyze call recordings and identify areas for improvement

  • Prepare quality reports and provide constructive feedback

Requirements:

  • Bachelor’s degree in Business, Communications, or a related field

  • Strong analytical and listening skills

  • High attention to detail and objective judgment

Languages:

  • Arabic – native or near-native

  • English – Upper-Intermediate

  • French – Upper-Intermediate

Salary & Benefits:

💰 Salary: 700–750$ + performance-based bonus

🍽️ Corporate meals provided

🌴 28 days paid annual leave

I'm Interested