Call Center Operator

Company Description

Job Description

We are looking for a professional and service-oriented Operator / Call Center Agent to join our hospitality team. The ideal candidate will have excellent communication skills, a calm and friendly demeanor, and the ability to handle guest calls efficiently and accurately.

Job Qualifications

• Answer incoming calls promptly and courteously.

• Assist callers with inquiries, reservations, and service requests.

• Route calls to the appropriate departments or personnel.

• Record and relay accurate messages in a timely manner.

• Maintain up-to-date knowledge of services and procedures.

• Handle urgent situations with professionalism and discretion.

• Previous experience in a customer service role preferred.

• Strong verbal communication and active listening skills.

• Ability to multitask and work under pressure.

• Proficiency in telephone systems and basic computer applications.

• Positive attitude and commitment to delivering exceptional service.