Hotel front office Supervisor

Company Description

Job Description

We are seeking an experienced and customer-focused Front Office Supervisor to join our team. This role is ideal for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional guest experiences.

Key Responsibilities:

• Oversee daily front office operations to ensure smooth, efficient service.
• Lead and motivate front desk staff, providing training and performance feedback.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Coordinate with other departments to meet guest needs and maintain service standards.
• Monitor check-in/check-out procedures, reservations, and billing accuracy

Job Qualifications

• Previous experience in a front office or guest services supervisory role.
• Strong communication, leadership, and problem-solving skills.
• Proficiency with front office systems and standard office software.
• Ability to work flexible shifts, including weekends and holidays.
• A passion for hospitality and a commitment to excellence.
• Experience in Opera is a must
• Hotel Experience is a must