Customer Service
Customer Success & Growth Specialist
Schedex
Full-time, Not Applicable
Remote: No
Company Description
Schedex is an AI-powered SaaS platform built for the hospitality and F&B industry. We automate employee scheduling, attendance, shift management, payroll accuracy, and workforce optimization, helping restaurants save time, reduce labor costs, and grow efficiently.
We are shaping the future of work for the F&B industry and giving hospitality superpowers to restaurants across the Middle East and beyond.
We move quickly, stay hungry, and care deeply about delivering exceptional customer experiences.
Job Description
Role Overview
We are customer-obsessed and we take pride in it. Providing a VIP experience to our clients is the reason behind our growth, reputation, and loyalty.
As we scale, we want to maintain the same outstanding experience. This is why we are hiring our first dedicated customer-facing team member who has our DNA: proactive, sharp, energetic, and committed to making every client feel supported and valued.
You will own the customer journey end-to-end after sales: onboarding, activation, support, success, feedback, and growth.
Do not worry, we already have a clear and structured onboarding plan for you. You will learn each step gradually until you are confident with the full cycle.
Responsibilities
At Schedex, our partners trust us with their daily operations. They may not need us often, but when they do, we show up with the same energy and commitment every time. This spirit of ownership is a core part of who we are. Hospitality does not run on a 9-to-5 schedule, and neither do we; we move with our clients, support them when it matters, and take pride in being reliable, fast, and present.
Customer Success
Lead smooth onboarding, training, and activation for new and existing clients.
Guide every trial into becoming a paying customer and help keep churn at zero by ensuring clients stay happy.
Maintain strong relationships and anticipate issues before they happen.
Customer Support
Respond quickly and professionally to client questions or issues.
Troubleshoot problems and follow up until they are fully resolved.
Maintain consistently fast response times that make clients feel supported.
Growth
Encourage referrals, upsells, and deeper feature adoption across all accounts.
Support the sales team with client readiness, conversions, and expansion opportunities.
Help generate referrals naturally through strong relationships and trust.
Product Feedback
Collect structured feedback from owners, HR, operations teams, and employees.
Communicate insights proactively with the tech team to help drive product improvements.
Support strong feature adoption and effective client training.
Collections
Follow up on payments and ensure monthly collections are completed smoothly.
Maintain strong communication that supports healthy collection efficiency.
Internal Collaboration
Work closely with the Head of Sales and CEO to improve customer experience and processes.
Bring proactive ideas that strengthen onboarding, support, and retention.
Propose and lead experiments across all customer-facing functions to improve performance, efficiency, and client satisfaction.
Job Qualifications
Who You Are
We value grit, personality, and speed of learning more than years of experience or degrees.
You are:
Proactive, fast, and solutions-driven
Tech-savvy and comfortable with SaaS tools
Charismatic, adaptable, and calm under pressure
Able to communicate effectively with owners, HR, operations, and staff
Organized, reliable, and able to operate autonomously from day one
Hungry to grow and become a key member of a fast-moving startup
Someone clients genuinely enjoy interacting with
Fluent in speaking and typing in Arabic and English
Has a car and a valid driving license to visit partners when needed
Bonus points if you:
Come from the Food and Beverage industry or have a strong passion for restaurants
Have worked in a restaurant before
Were a Schedex user