Customer Service
Associate Banker - PHOENIX, AZ
YUPRO Placement
Intern, Internship
Remote: No
Company Description
Company Name: YUPRO Placement
Job Description
Associate Banker – Consumer Banking
This is an apprenticeship opportunity.
This role is in Phoenix, AZ *Candidates must reside within a commutable distance to Phoenix, AZ *
About this Position
Join our Consumer & Community Banking team, where you’ll support customers through personal banking, credit cards, and financial solutions. As a Retail Banking Apprentice, you’ll contribute to the success of the branch by creating exceptional customer experiences and learning the fundamentals of retail banking. You’ll help clients manage their money confidently through relationship building, technology education, and teamwork while developing key skills for a long-term career in financial services.
Job Responsibilities
- Create a welcoming environment by greeting clients, managing lobby traffic, and assisting with appointments.
- Support client transactions and new account openings while maintaining compliance with all policies and regulations.
- Educate clients on digital banking tools such as the mobile app, Chase.com, and ATMs.
- Build lasting relationships by listening, understanding needs, and connecting clients to licensed bankers.
- Assist with branch operations including cash handling and ATM management in line with bank procedures.
Job Skills/Requirements
- Strong passion for providing outstanding customer service and exceeding client expectations.
- Excellent communication and interpersonal skills; ability to engage clients and anticipate needs.
- Quick learner with strong attention to detail and problem-solving abilities.
- Team-oriented and reliable, with a focus on consistency and professionalism.
- Prior client service or cash-handling experience preferred.
Additional Information
- Apprenticeship duration: 3 months
- Schedule: Potential Saturday workday as agreed upon by the intern and manager with ample advance notice.
- Opportunity for Permanent Hire: Eligible for a 30-hour-per-week Associate Banker destination role post apprenticeship
- Must refrain from personal phone usage during work hours.
- No absences for the first 30 days of assignment
- Must refrain from personal phone usage during work hours.
Pay Range
Pay: $18-20/hr
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.