Access Business Partner

Company Description

Job Description

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!

The Access Business Partner serves as a regional subject-matter expert for Macmillan Learning’s Access programs, including Inclusive Access (IA), Equitable Access (EA), and emerging access models. Reporting to the Director, Access Strategy & Operations, this role supports the regional growth, readiness, and performance of Access programs by partnering with Sales, Customer Success, vendor partners, and institutional stakeholders. The Access Business Partner acts as the primary point of contact for Access vendor partners and key institutional contacts within their region, ensuring operational readiness and strong, data-informed partnerships that advance institutional success. This role combines program expertise, relationship management, and readiness coordination. It plays a key role in ensuring institutions, bookstores, and channel partners are prepared for each academic term and that Access programs deliver a consistent, high-quality experience for all stakeholders.

We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.   

Major responsibilities include, but are not limited to:

Regional Growth and Partnership

• Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
• Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
• Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented (e.g., student pay/licensing/collections).
• Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
• Build strong relationships with vendor partners (for example, VitalSource and BNED) and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
• Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
• Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
• Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
• Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.

Operational Readiness and Coordination

• Lead regional term readiness efforts, ensuring institutions and channel partners are prepared for each academic term.
• Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
• Contribute to and follow established playbooks, checklists, and operational procedures for program setup, launch, and transition activities.
• Validate completion of readiness milestones in collaboration with the Access Delivery and Implementation (Operations) team.
• Identify and document risks or gaps; escalate issues to the Director or Operations team for resolution.

Vendor and Partner Collaboration

• Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
• Partner with Delivery and Implementation and vendor field teams to manage pricing updates, adoption reconciliation, and access corrections.
• Coordinate with the Delivery and Implementation and vendor field teams to resolve data discrepancies and ensure fulfillment accuracy.
• Participate in joint meetings or readiness reviews with vendor and institutional partners to monitor progress and address emerging issues.

Reporting and Insights

• Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
• Provide regular reporting and analysis to the Director, highlighting successes, risks, and opportunities.
• Identify trends or recurring issues across institutions or vendor partners, recommending process improvements.
• Contribute to post-term reviews and continuous improvement initiatives to enhance efficiency and institutional satisfaction.

Training and Enablement

• Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.
• Support enablement sessions for institutional and vendor partners as new Access initiatives or tools are introduced.
• Assist in creating IA sales tools, marketing and training collateral for the field teams and IA customers.
• Maintain up-to-date knowledge of Access models, policies, and system workflows to ensure consistent guidance across stakeholders.
• Contribute to updates of Access playbooks, readiness checklists, and enablement materials.

Job Qualifications

Required Qualifications:

• Bachelor's Degree.
• 3-5 years of experience in program management, partner relations, sales operations, or customer success .
• Strong knowledge of Access or digital content delivery programs; experience working with bookstores, vendors, or institutional partners is a plus.
• Proven ability to manage partnerships and coordinate across multiple stakeholders.
• Excellent communication, collaboration, and organizational skills.
• Proficiency in Salesforce or similar CRM systems and comfort interpreting data and dashboards.
• Ability to manage competing priorities and drive accountability through collaboration.
• Ability to travel within your territory and to occasional company meetings.

Preferred Qualifications:

• EdTech, publishing, or SaaS experience.
• Experience supporting training, enablement, or process documentation.
• Proven track record of identifying and advancing non-traditional growth opportunities, including driving digital-first adoption strategies and establishing and maintaining partnerships.
• Demonstrated ability to leverage AI and automation tools to optimize reporting, enhance tracking, improve stakeholder communication, and streamline data reconciliation processes.
• Skilled in developing and refining resources that introduce and support forward-thinking for both internal teams and external partners.

Salary Range: $80,000 - $95,000 / year. 

Exemption Status: Exempt   

Physical Requirements:   

Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week – regularly, as needed 

The position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.