Other
VIP Guest Relations Officer (Saudi National Only)
Confidencial
Riyadh, Riyadh Province, Saudi Arabia
Full-time, Mid-Senior Level
Remote: No
Full-time, Mid-Senior Level
Remote: No
Company Description
Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.
Job Description
We are seeking a professional and customer-focused VIP Guest Relations Officer to join our prestigious team in Riyadh, Saudi Arabia. As a key member of our guest services department, you will be responsible for providing exceptional, personalized experiences to our high-profile and VIP guests, ensuring their stay exceeds expectations from arrival to departure.
- Serve as the primary point of contact for VIP guests, anticipating their needs and preferences
- Coordinate and oversee all aspects of VIP guest experiences, including customized itineraries, special requests, and exclusive services
- Collaborate with various departments to ensure seamless delivery of premium services
- Handle sensitive information and maintain strict confidentiality at all times
- Resolve any issues or concerns promptly and professionally, ensuring guest satisfaction
- Develop and maintain relationships with key partners and vendors to enhance VIP offerings
- Stay informed about local events, attractions, and cultural activities to provide expert recommendations
- Prepare detailed guest profiles and maintain accurate records for future reference
- Conduct post-stay follow-ups and gather feedback to continuously improve services
Job Qualifications
- Bachelor's degree in Hospitality Management, Tourism, or related field
- Minimum 3-5 years of experience in luxury hospitality or high-end customer service
- Proven track record of handling VIP clients or high-profile individuals
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with a focus on cultural sensitivity and awareness
- Fluency in English; Arabic language skills highly preferred
- Proficiency in hospitality management software and MS Office suite
- Outstanding problem-solving abilities and attention to detail
- Exceptional time management skills and ability to multitask effectively
- In-depth knowledge of luxury hospitality standards and practices
- Familiarity with Saudi Arabian culture and etiquette
- Flexibility to work irregular hours, including evenings, weekends, and holidays
- Luxury hospitality certifications are a plus