HR Service Center Representative

Company Description

Job Description

HR Service Representative
This is a contract opportunity.
This is a 100% remote opportunity (EST hours).

About this position
We’re seeking an HR Service Representative to join our HR Shared Services team, serving as a primary resource for U.S. and Puerto Rico Associates. You will provide accurate information regarding company HR policies and procedures while ensuring compliance with organizational, state, and federal guidelines. This role requires handling inquiries related to benefits, paid time off, leaves of absence, HR system navigation, and employment verifications. The ideal candidate will provide professional, confidential, and high-quality customer service while escalating complex issues to internal HR resources as needed.

Job Responsibilities

• Respond to inquiries via phone, email, and ad hoc reports regarding HR policies, benefits, and leaves of absence.
• Assist Associates and Managers with navigating HR systems.
• Document call summaries and process transactions in the case management system.
• Escalate complex issues to HR Specialists, SMEs, CoEs, or HRBPs as required.
• Ensure compliance with all business, state, city, and federal regulations, including ERISA and legislative Sick Policies.
• Cross-train to support business needs and perform special projects as assigned.
• Serve as the primary contact for HR Regional Office and Distribution Center HR administrators.
• Maintain confidentiality and apply privacy requirements in all interactions.

Skills/Requirements

• 1–2 years of related experience preferred; entry-level candidates with relevant internships may apply.
• Comfortable handling a high volume of incoming calls while documenting details accurately.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service, follow-through, and ability to handle difficult interactions.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of HR policies, procedures, and systems.
• Ability to multitask, work in a fast-paced environment, and remain flexible.
• Ability to retain knowledge, utilize resources independently, and work under pressure.

Preferred Experience

• HR Representative or Customer Service Representative in a large, fast-paced service environment.

Additional Information

• Contract with potential to convert to permanent

Pay Range

Pay rate: $19/hour

YUPRO Placement is the nation’s leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract assignments. We represent clients who support inclusive, skills-first hiring practices. YUPRO Placement is an equal opportunity employer.