Analyst
Associate Technical Support Analyst
RRS Group & Co.
Full-time, Entry Level
Remote: Yes
Company Description
The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties.
Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability.
Commitment to Community
For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate.
Our Core Values
Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.
Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.
Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.
Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.
If you share these core values, we have the right opportunity for you
Job Posting Deadline
Applications for this position will be accepted until 04/28/2026.
Submit your application through our career site: https://www.myrrsgroup.org/careers/
Job Description
The Associate Technical Support Analyst plays a critical role in delivering high-touch, white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel.
The role requires a highly professional IT support specialist with strong technical troubleshooting skills, exceptional communication abilities, and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion, responsiveness, and technical precision are essential.
Working as part of the Executive IT Support team, this individual collaborates closely with infrastructure, security, and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings, presentations, and corporate events by ensuring technology systems function flawlessly.
Key Responsibilities
Executive Technical Support
Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders.
Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
Endpoint and Device Management
Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
Perform device imaging, provisioning, updates, and lifecycle management.
Manage endpoint configurations, patches, and security policies in accordance with organizational standards.
Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications.
Meeting, Event, and Presentation Support
Provide on-site or remote support for executive meetings, board meetings, and high-profile events.
Prepare conference rooms, audio-visual systems, and collaboration technologies to ensure flawless presentations.
Troubleshoot live technical issues during meetings and presentations with minimal disruption.
Coordinate with corporate events teams and AV specialists to support executive-level functions.
Incident and Service Management
Respond to service requests and incidents with a strong sense of urgency and professionalism.
Document technical issues, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders.
Monitor recurring issues and proactively recommend long-term solutions.
Security and Compliance
Maintain strict adherence to corporate security standards and best practices.
Support secure device configurations, encryption, and authentication protocols.
Handle sensitive information with a high degree of discretion and confidentiality.
Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats.
Cross-Functional Collaboration
Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.
Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs.
Participate in IT projects related to workplace technology improvements and executive support services.
Job Qualifications
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2–5 years of experience in IT support, help desk operations, or executive technical support.
Experience supporting Windows and macOS operating systems.
Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software.
Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools.
Knowledge of mobile device management (MDM) and endpoint management platforms.
Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.
Demonstrated ability to manage multiple priorities in fast-paced environments.
Strong attention to detail and commitment to delivering exceptional customer service.
Preferred Qualifications
Experience supporting executive leadership or VIP technology environments.
Familiarity with enterprise identity and access management systems.
Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms.
Experience supporting audio-visual systems and conference room technologies.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.