Virtual Banker - Tempe, AZ

Company Description

Job Description

Virtual Banker – Consumer Banking

This is an apprenticeship opportunity.
This role is in Tempe, AZ *Candidates must reside within a commutable distance to Tempe, AZ *

About this Position

As a Virtual Banker Apprentice, you will support clients with their everyday banking needs, build trusted relationships, and help them navigate financial tools and digital solutions. This role is a great fit for candidates who enjoy client interaction, problem-solving, and supporting customers in a fast-paced environment. You’ll gain hands-on experience that can lead to long-term career growth in financial services.

Job Responsibilities

• Deliver outstanding customer service via phone and video while representing the Virtual Branch with professionalism and empathy.
• Build and deepen relationships using an advice-based, client-centered approach to understand financial needs and offer tailored solutions.
• Support clients with everyday banking needs, digital banking tools, and self-service troubleshooting (mobile app, online banking, ATMs).
• Identify opportunities to connect clients with specialists (Private Client Advisors, Mortgage Bankers, etc.) for more complex financial needs.
• Proactively research, resolve, and follow through on client issues in a dynamic environment.
• Maintain strong knowledge of banking policies, compliance expectations, and financial planning tools.
• Collaborate with cross-functional teams to ensure a seamless client experience and strong operational execution.

Job Skills/Requirements

• Strong passion for providing outstanding customer service and exceeding client expectations.
• Excellent communication and interpersonal skills; ability to engage clients and anticipate needs.
• Quick learner with strong attention to detail and problem-solving abilities.
• Team-oriented and reliable, with a focus on consistency and professionalism.
• Prior client service or cash-handling experience preferred.

Additional Information

• Apprenticeship duration: 3 months
• Schedule: Potential Saturday workday as agreed upon by the intern and manager with ample advance notice.
• Opportunity for Permanent Hire: Eligible for a 30-hour-per-week Associate Banker destination role post apprenticeship
• Must refrain from personal phone usage during work hours.
• No absences for the first 30 days of assignment
• Must refrain from personal phone usage during work hours.

Pay Range

Pay: $18-20/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.