Telephone Receptionist

Company Description

Job Description

As a Telephone Receptionist, you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times, providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.

What you will be doing as our Telephone Receptionist:

• Professionally handling inbound calls.
• Accurately recording details and promptly relaying messages.
• Managing a diverse range of enquiries with efficiency and professionalism.
• Making outbound calls when required.
• Keeping up to date with new customers and information.
• Using and maintaining database system.
• Complete any other duties and tasks requested in line with business needs.

What we are looking for in our Telephone Receptionist:

We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include:

• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Professional telephone manner: A confident, polished and courteous approach to customer interactions.
• Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
• Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
• A good level of spelling and grammar: Essential for accurate message recording and communication.
• Excellent timekeeping and attendance: A reliable and punctual approach to work.
• Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.

This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism.

Why Join Us?

• A collaborative, supportive team environment.
• The chance to work with a wide range of businesses and industries.
• Opportunity to work from home once your training is complete.

If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we’d love to hear from you.